Keyes Perennials offers you the convenience of 24 hour a day, 365 day a year ordering in a secure online environment. It is our goal to make the online ordering experience at Keyes Perennials as simple as a visit to our nursery but without the drive. All of your order transactions with Keyes Perennials are encrypted and carried out in a secure server environment. For your convenience, we accept MasterCard and Visa for online orders. Nonetheless, if you prefer to order in a more conventional manner, you will be given the option to print out your completed order form which may then be mailed in to our offices. You may also choose this option if you prefer to pay by check. If you need to contact us for any reason, our Customer Service hours are Monday - Friday, from 9:00AM to 5:00PM, Eastern Time.

Shipping

Keyes Perennials ships via United Parcel Service and the U.S. Postal Service. Sorry, but we cannot ship to P.O. boxes and we cannot ship C.O.D. We make every effort to ship orders within 72 hours of the following business day. However, orders arriving on or just prior to weekends or holidays will take longer. (Orders are not shipped on weekends on holidays.) Shipping and handling charges, based upon the total dollar amount of your order, are indicated on the chart below.

Where we ship

Due to various restrictions, we are unable to ship
outside of the United States or to the following states:

AK • AZ • CA • HI • ID • NV • OR • UT • WA

When we ship

Plants are shipped during the appropriate growing season.
We do not ship between November 1st and February 28th.

Sales Tax

Orders from Massachusetts customers are subject to 5% sales tax.

Problems Using Our Shopping Cart

Although our shopping cart is tested and should work with all browsers, problems that are beyond our control may occur with certain browser settings, particularly those involving Internet Explorer 7 and Internet Explorer 6, Service Pack 2. Upon installing a Windows update, where settings may have been changed without your direct knowledge, you may suddenly find that you can no longer access or use our shopping cart. In these instances, you may simply prefer to use the far less problematic Firefox browser. You may download the latest version of the free Firefox browser by clicking here.

If you would prefer to continue using Internet Explorer, the following are some troubleshooting suggestions.

“The Page Cannot Be Displayed” Error Message: If you receive this error message after clicking the "Add Items to Cart" button, there is the possibility that Internet Explorer may not be configured to use both SSL 2.0 and SSL 3.0 secure sockets layers. Use the following procedure to verify that Internet Explorer is configured to use both SSL 2.0 and SSL 3.0. On the Tools menu in Internet Explorer, click Internet Options > Advanced > Security. Then click to select the “Use SSL 2.0” and “Use SSL 3.0” check boxes if they are not already selected, and then click Apply. For more information, visit the Microsoft Knowledgebase Article # 870700.

“The Page Cannot Be Displayed” Error Message: In another instance, there is the possibility that your computer is not using 128-bit encryption. To determine the current level of encryption on your computer, click About Internet Explorer on the Help menu. The level of encryption on your computer is displayed next to the words "Cipher Strength." A 40-bit cipher strength or 56-bit cipher strength indicates that the Internet Explorer High Encryption Pack or Microsoft Windows 2000 High Encryption Pack has not been installed on your system. A zero-bit cipher strength indicates that a previous installation of the encryption pack may be corrupted. For more information, and to download the Microsoft High Encryption Pack, visit the Microsoft Knowledgebase Article # 303807.

“Nothing Added to Cart” Error Message: As is the case with most online shopping carts, ours requires that your computer be setup to allow session cookies. Our shopping cart session cookie obtains no information from your computer but simply allows our site to “remember” the items which you would like to order through the end of the checkout process, after which time the cookie expires. To enable session cookies, go to Internet Options > Privacy > Advanced. Check the box which says “Override automatic cookie handling”, click the radio buttons to allow First-party Cookies and Third-party Cookies, and check the box which says “Always allow session cookies”. Our shopping cart uses a second cookie, which is installed on your computer only if your computer is setup to allow this type of cookie, which will “remember” your name, address, and other non-secure identifying information during subsequent visits to our site. Most repeat customers appreciate the convenience of not being required to re-enter this basic information at the time of each visit. For more information, visit the Microsoft Knowledgebase Article # 283185.